Returns

Please read our full terms and conditions covering distance selling and returns:

Distance Selling - Terms & Conditions

Access to the site
Before buying any of our Products, you will need to: 1). login to an existing user account (“Account”) providing your email address and password. This is done during the Checkout process of the site (“Checkout”). 2). Register for a new user account with Portel AV Limited (“Account”) by registering online during the Checkout process of the site (“Checkout”). If you choose to register with us, you will be asked to provide personal details including shipping address, postal address and payment details. 3) You may opt to purchase online without registering with Portel AV Limited. This option is also available during the Checkout process of the site (“Checkout”) and requires only a billing address, postal address and payment details. Note: You ('The customer') are responsible for the security of your Account details (including any login details). Nothing contained in these Terms may be construed to convey to you any interest or title in the Account.

Although we will use all reasonable endeavours to provide you with access to our Website for so long as these Terms are in force, we make no promise that our Website will meet your requirements or is fault free. If a fault or error does occur please report it to us by  email and we will attempt to correct the fault as soon as we reasonably can. We may have to temporarily suspend the whole or any part of the Website to allow for repairs, maintenance or the introduction of new content or facilities. We will restore our Website after suspension as soon as we reasonably can.

Ordering
You can order Products from Portel AV Limited on our Website by completing the online order form at the Checkout. In order to provide our customers with the best possible service, we will then send you an automatic email to acknowledge receipt of your order. However, the acknowledgement does not constitute acceptance of your order which will take place only on despatch of that order. Please note Products will not be despatched until funds are cleared. Although we aim to despatch Products in one consignment, sometimes this is not possible and we may need to despatch Products separately. If so, our acceptance of the order in respect of each Product takes place when that Product is despatched.

Prices
Full details of prices are given in the Products section of our Website. You are responsible for payment of all taxes and duties in your local jurisdiction.

The price of the Product does not include the delivery charge which will be displayed at the Checkout.

Product and price information are both subject to change. If you make payment in a currency which is different to the currency of your Bank or credit card statements, then please note the price quoted may differ slightly from that charged to you due to currency fluctuations. We may need to review our prices if the cost to Portel AV Limited of delivering the Products to you or if the cost of any resources or materials used by us changes, and such change is beyond our reasonable control.

Payment
Details on how to pay are set out in the Payment section on our Website. You agree that Portel AV Limited may take commercially reasonable actions to validate your payment and account details.  We will not despatch the Product to you until we receive payment.

Personal Information
All use of your personal information will be in accordance with our Privacy Policy. Our Privacy Policy does not apply to any websites accessible via our Website that are operated by third parties.

Liability
Our Website is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet. The services provided by this Website are provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide the Website or any Products for any reason beyond our control.

Our Website may provide content from other Internet sites or resources and while we try to ensure that material included on our Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with our Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct the inaccuracies as soon as we reasonably can.

Your exclusive remedy, so far as permitted by your local laws, (in respect of any claim for breach of contract, negligence or otherwise) in relation to the Products shall be limited to replacement of the relevant Product or a refund of the amount you have paid for the Product. Your statutory rights are not affected.

 *Sellers are not liable for delivery time. This information is provided by the postal service / carrier and excludes weekends and bank holidays. Note that delivery times may vary, particularly during peak periods.

Returns

Return of faulty goods will require a Returns Note to be issued by emailing support@portelav.co.uk stating the nature of the fault and the invoice number.  On return the equipment will be fully tested, repaired or replaced and delivered back as soon as possible.

For products ordered in error or not required we require an email to support@portelav.co.uk stating the reason you wish to return the goods.  Any item returned with 14 days in its original packaging will be tested and a credit issued less 10% stocking charge and any telephone time used up to the point of receipt of the returned goods. A restocking charge of 10% is required for all hardware and telephone numbers purchased. Portel AV Limited do not accept liability for any postage costs, we strongly advise the use of a 'to be signed for' service when returning goods.  All hardware carries a fully return to base twelve month warranty for manufacturing faults. Any third party attempt to repair equipment or alter programming will be void any warranty.  These terms of business do not void your statutary rights in common Law.

Handling Time
The handling time is the number of business days the seller will take to post the item after receiving your cleared payment. A payment is considered "cleared" after the money from the buyer has been deposited into the seller’s account. If the buyer pays by Credit or Debit card, the payment may clear immediately. However if the buyer pays by cheque or money order, it may take several days.

This does not include the number of business days the postal service will take to deliver the item to you.

When Portel AV Limited has specified a handling time or a certain postal service with transit times, we will provide buyers with an estimated delivery time. By knowing the estimated delivery time, you can determine how long it will take to receive the item. “Business days” are normal weekdays. Saturdays, Sundays, and major holidays do not count as business days, so you’ll want to keep them in mind as you determine the earliest delivery date for you.

If you want to receive the item quickly, complete your payment to Portel AV Limited as soon as possible.

Domestic Handling Time
We usually dispatch within 3 working days of receiving cleared payment.

International Handling Time
We usually dispatch within 4 working days of receiving cleared payment.

Estimated Delivery Time
The estimated delivery time is based on the seller's handling time, the postal service selected, and when the seller receives cleared payment. In certain cases, the estimated delivery time will vary. By knowing the estimated delivery time, you can determine how long it will take to receive the item.

Postal services

Some postal services provide an estimate for number of days that it will take the carrier to deliver the item to the buyer. This transit time does not include the seller's handling time. It includes normal weekdays. Often Saturdays, Sundays, and major holidays are not included in transit time estimates

Estimated delivery times

U.K. 1st class Royal Mail                           3  Working Days

U.K. Parcelforce                                         4-5 Working Days

DHL                                                              3 Working Days

All deliveries to be signed for 

General
You may not assign otherwise or transfer any of your rights or benefits under these Terms.

An electronic communication appearing to be from the e-mail address you supply to Portel AV Limited establishes you as its originator and has the same effect as a document with your written signature on it. A copy of an electronic communication made by reliable means is considered to have the same validity as the original electronic communication.

If you breach these Terms and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms.

If any part of these Terms is found to be invalid by any court with competent jurisdiction the invalidity of that provision shall not affect the other provisions of these Terms which shall remain in full force and effect. No waiver or any provision of these Terms shall be effective unless it is made in writing.

Neither party will be considered liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is due to any cause or circumstance beyond that party’s reasonable control and that failure or delay could not have been prevented or overcome by that party acting reasonably and prudently.

These terms shall be governed by and interpreted in accordance with English law and the parties submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of or in connection with these Terms.

It is not intended that a third party should have a right to enforce a provision of these Terms pursuant to the Contracts (Rights of Third Parties) Act 1999